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Blackboard Help

WebCT.com Resources

Blackboard, Inc. is the company behind the Blackboard (formerly WebCT) course management system used at JCCC for online course offerings. They maintain a web site at www.webct.com that includes online help available 24/7. Simply follow these instructions:

1. Go to www.webct.com
2. At the bottom left of their home page you'll see Quick Links, select the Faculty link.
3. You'll find four links on the WebCT Faculty Resources page including:
   • Support for Designers & Instructors (to contact tech support, browse discussions, download software, and browse other resources).
   • Ask Dr. C (moderated discussion board where you can search for answers to your questions or post new questions).
   • WebCT Digital Content (to locate an ePack--digital content--for your course).
   • Exemplary Online Courses (examples of courses that follow best practices in online instruction).
      

JCCC Resources

Numerous resources are available at JCCC to assist the faculty member using WebCT. Please be aware of the following.

• Staff in the Educational Technology Center (ETC) serve as Ed Tech Center Designers for JCCC faculty. Your Ed Tech Center designer has access to your course (once you share access) and can help troubleshoot problems and assist in other ways. If you have a secondary designer but cannot remember how to contact them, contact Beth Ramirez at 913 469-8500 ext 3670 (or by email at bramirez@jccc.edu). If you need to request a secondary designer, contact Jonathan Bacon at 913 469-8500 ext. 3530 (or by email at jbacon@jccc.edu).
• Questions about WebCT may be posted to the webct@jccc.edu distribution list. If you're not a member, contact Jonathan bacon (see above).
• The JCCC Distance Learning Coordinating Council's (DLCC) web site (see link in left margin) includes DL Newsletters, documents ("Expectations for DL Faculty," "Best Practices for Distance Learning," and two checklists) plus recent DL program survey results.
• Don't forget that you also have access to the JCCC Distance Learning Technical Support Staff by phone or email:
  • 913 469-2333 (phone)
  • help@students.jccc.edu
  • Hours of operation are Monday-Friday 8 a.m. - 11 p.m., Saturday 8 a.m. - 6 p.m. and Sunday Noon to 6 p.m. (closed Sundays during the Summer).